COMPLAINTS
Commitment to our Customers
Union Bank of India UK aims to provide the best possible service with every customer interaction. We are always keen to hear the views of our customers about our performance generally. We support fully the regulatory principal of Treating Customers Fairly.
Lodge a Complaint
You can make a complaint in person, in writing, by email or by telephone. To help us resolve your complaint we will need the following information:
- Your full name and address
- Your account number if you are already a customer
- A daytime contact number and a preferred contact time
- Details of the Banking product your complaint is about
- Any particular actions you wish us to take to resolve your complaint
Letter
You may write to following address:
Union Bank of India (UK) Ltd
12 Arthur Street
London
EC4R 9AB, UK
Email
You can also make a complaint by sending us an e-mail at
Telephone
If you'd prefer to talk to us directly, you can call us on 033 3305 8581, Monday to Friday any time between 9:15 AM to 4:15 PM to discuss the matter with our team.
We aim to deal with all complaints as quickly as possible. However, some complaints may be a bit more complex, and may take longer to reach a conclusion. In those situations, we will always keep you updated on our progress and try to reach a conclusion within 8 weeks from receiving the complaint. If we have not resolved your complaint within this time, or you are not satisfied with the resolution that we have come to, you have the right to refer your complaint to the Financial Ombudsman Service (FOS).
The Financial Ombudsman Service (FOS) is an agency for arbitrating on unresolved complaints between regulated firms and their clients. Full details of the FOS can be found on its website at Financial Ombudsman Service.