Job Description and Responsibilities
Job Title: Customer Service Associate
Department: Branch
Areas of Responsibility:
- Regular Branch Operations and Handling of Remittances
- Monitoring & processing of Incoming and Outgoing remittances
- Opening of Business & Individuals Accounts including NRI
- KYC Compliance, Transactions Monitoring / Review and preparation of various reports
- Periodic Review of Accounts, KYC and AML Reviews and prepare Risk Metrics / check-list
- Creation and Verifications of Finacle Entries and Generation of daily reports
- Creating FD maturity, new, renewal & other certificate for customers
- Completion of Day End Activities and Batch Jobs Execution
- Assisting the Branch Audit and reviews
- Filing and Scanning – documents / Daily Vouchers
- Handling / assisting of existing / new customer Queries – Phone / Emails / Letters / Postal request & face to face customers and complaint redressal
- Daily reconciliation of pending entries and checking for FD maturities (Renewals & closures)
- Uploading of SFTP Files / handling of cash operations / cheques
- Lodging, Realization and Free Delivery for Trade – Bills
- Attend any task that may be entrusted by Dy. Manager / Branch Manager
Job Requirements:
- Any Bachelor Degree
- Knowledge of Branch Operations / Remittance Handling
- Sound Knowledge of AML KYC guidelines
- Business Development Skills
- Customer Focused and Complaint Handling Skills
- The ability to communicate clearly and efficiently with customers
- Knowledge of MS Office 365, Finacle and Credit Portfolio if any
- Relevant experience of 01 year in Banking / Financial Institutions
Please sent the CV to