Job Description and Responsibilities
Job Title: Customer Service Associate
Maternity Cover (6 months Contract)
Department: Branch
Role: Temporary - Maternity Cover (6 months Contract)
Application Period: 21st November to 24th November 2025 (2 Business Days)
No of Position: 1
Areas of Responsibility
- Regular Branch Operations and Handing of Remittances
- Monitoring & processing of Incoming and Outgoing remittances.
- Opening of Business & Individuals Accounts including NRI.
- KYC Compliance, Transactions Monitoring / Review and preparation of various reports.
- Periodic Review of Accounts, KYC and AML Reviews and prepare Risk Metrics / check-list and monthly reports.
- Creation and Verifications of Finacle Entries and Generation of daily reports.
- Creating FD maturity, new, renewal & other certificate for customers.
- Completion of Day End Activities and Batch Jobs Execution.
- Assisting the Branch Audit and reviews
- Filling and Scanning - documents/ Daily Vouchers
- Handing / assisting of existing / new customer Queries - Phone/Emails/Letters/ Postal request & face to face customers and complaint redressal.
- Daily reconciliation of pending entries and checking for FD maturities (Renewals & closures)
- Uploading of SFTP Files / handling of cash and branch regular operations / cheques.
- Lodging, Realization and Free Delivery for Trade - Bills
- Attend any task that may be entrusted by Dy. Manager / Branch Manager
Qualifications / Competency:
- Any Bachelor Degree
- Knowledge of Branch Operations / Remittance Handling
- Sound Knowledge of AML KYC guidelines.
- Business Deveplopments Skill
- Customer Focused and Complaint Handling Skills.
- The ability to communicate clearly and efficiently with customers.
- Knowledge of MS Office 365, Finacle and Credit Portfolio if any
Previous Experience:
Relevant experience of 01 year in Banking / Financial Institutions.
Please sent the CV to