Your great experience
We're really pleased that you've had a great experience with us, and we would love to hear more about it. If you'd like to tell us about it, please complete the form below. We will not contact you to discuss your feedback, however we will pass your comments on to the right team
If you wish to make a complaint, please see our information on how to complain and one of our team members will get in touch with you.
COMPLAINTS
Commitment to our Customers
Union Bank of India UK aims to provide the best possible service with every customer interaction. We are always keen to hear the views of our customers about our performance generally. We support fully the regulatory principal of Treating Customers Fairly.
Lodge a Complaint
You can make a complaint in person, in writing, by email or by telephone. To help us resolve your complaint we will need the following information:
Letter
You may write to following address:
Union Bank of India (UK) Ltd 12 Arthur Street London EC4R 9AB, UK
Email
You can also make a complaint by sending us an e-mail at customercare.ubi@unionbankofindiauk.co.uk
Telephone
If you'd prefer to talk to us directly, you can call us on 020 7332 4250, Monday to Friday any time between 9:15 AM to 4:15 PM to discuss the matter with our team.
We aim to deal with all complaints as quickly as possible. However, some complaints may be a bit more complex, and may take longer to reach a conclusion. In those situations, we will always keep you updated on our progress and try to reach a conclusion within 8 weeks from receiving the complaint. If we have not resolved your complaint within this time, or you are not satisfied with the resolution that we have come to, you have the right to refer your complaint to the Financial Ombudsman Service (FOS).
The Financial Ombudsman Service (FOS) is an agency for arbitrating on unresolved complaints between regulated firms and their clients. Full details of the FOS can be found on its website at Financial Ombudsman Service.
Above rates are for retail and Business accounts deposit.
(per annum abbreviated as p.a)
For Fixed Deposit above 1 million in GBP and USD currencies, please contact us on info@unionbankofindiauk.co.uk / 02073324250
Open Banking would enable personal and business customers to securely share their account and payment information with banks and third parties. This would enable customers to compare products, initiate payments and request account information. It is an initiative led by the UK's Competition and Markets Authority (CMA) to provide the services through Application Programming Interfaces (APIs). Open Banking allows customer to share their account information with Third Party Providers (TPPs), without sharing their log on details. It enables those TPPs to access account information and provide appropriate services.
We believe Open Banking can give our customers access to new products and services and will increase innovation in financial services. We believe our customers access to some of these new services and will continue to increase the APIs and channels we support.
Before we can onboard you, you must be registered with the FCA or another European regulator and enrolled in the Open Banking Directory.
An authorised Third Party Provider (TPP) by the FCA can use the following links to access our dedicated Open Banking Developer and Sandbox portal.
UBI UK PSD2 Developer portal
UBI UK Ltd Quarterly Statistics on Availability and Performance of Dedicated Interfaces 2019-2020 Q3
UBI UK Ltd Quarterly Statistics on Availability and Performance of Dedicated Interfaces 2019-2020 Q4
UBI UK Ltd Quarterly Statistics on Availability and Performance of Dedicated Interfaces 2020-2021 Q1
UBI UK Ltd Quarterly Statistics on Availability and Performance of Dedicated Interfaces 2020-2021 Q2
UBI UK Ltd Quarterly Statistics on Availability and Performance of Dedicated Interfaces 2020-2021 Q3
UBI UK Ltd Quarterly Statistics on Availability and Performance of Dedicated Interfaces 2020-2021 Q4
UBI UK Ltd Quarterly Statistics on Availability and Performance of Dedicated Interfaces 2021-2022 Q1
UBI UK Ltd Quarterly Statistics on Availability and Performance of Dedicated Interfaces 2021-2022 Q2
UBI UK Ltd Quarterly Statistics on Availability and Performance of Dedicated Interfaces 2021-2022 Q3
UBI UK Ltd Quarterly Statistics on Availability and Performance of Dedicated Interfaces 2021-2022 Q4
UBI UK Ltd Quarterly Statistics on Availability and Performance of Dedicated Interfaces 2022-2023 Q1
UBI UK Ltd Quarterly Statistics on Availability and Performance of Dedicated Interfaces 2022-2023 Q2
UBI UK Ltd Quarterly Statistics on Availability and Performance of Dedicated Interfaces 2022-2023 Q3
UBI UK Ltd Quarterly Statistics on Availability and Performance of Dedicated Interfaces 2022-2023 Q4
UBI UK Ltd Quarterly Statistics on Availability and Performance of Dedicated Interfaces 2023-2024 Q1
UBI UK Ltd Quarterly Statistics on Availability and Performance of Dedicated Interfaces 2023-2024 Q2
UBI UK Ltd Quarterly Statistics on Availability and Performance of Dedicated Interfaces 2023-2024 Q4
UBI UK Ltd Quarterly Statistics on Availability and Performance of Dedicated Interfaces 2024-2025 Q1
For more information you may want to visit:
The Open Banking and the Financial Conduct Authority websites.
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