Your great experience
We're really pleased that you've had a great experience with us, and we would love to hear more about it. If you'd like to tell us about it, please complete the form below. We will not contact you to discuss your feedback, however we will pass your comments on to the right team
If you wish to make a complaint, please see our information on how to complain and one of our team members will get in touch with you.
COMPLAINTS
Commitment to our Customers
Union Bank of India UK aims to provide the best possible service with every customer interaction. We are always keen to hear the views of our customers about our performance generally. We support fully the regulatory principal of Treating Customers Fairly.
Lodge a Complaint
You can make a complaint in person, in writing, by email or by telephone. To help us resolve your complaint we will need the following information:
Letter
You may write to following address:
Union Bank of India (UK) Ltd 12 Arthur Street London EC4R 9AB, UK
Email
You can also make a complaint by sending us an e-mail at customercare.ubi@unionbankofindiauk.co.uk
Telephone
If you'd prefer to talk to us directly, you can call us on 020 7332 4250, Monday to Friday any time between 9:15 AM to 4:15 PM to discuss the matter with our team.
We aim to deal with all complaints as quickly as possible. However, some complaints may be a bit more complex, and may take longer to reach a conclusion. In those situations, we will always keep you updated on our progress and try to reach a conclusion within 8 weeks from receiving the complaint. If we have not resolved your complaint within this time, or you are not satisfied with the resolution that we have come to, you have the right to refer your complaint to the Financial Ombudsman Service (FOS).
The Financial Ombudsman Service (FOS) is an agency for arbitrating on unresolved complaints between regulated firms and their clients. Full details of the FOS can be found on its website at Financial Ombudsman Service.
Above rates are for retail and Business accounts deposit.
(per annum abbreviated as p.a)
For Fixed Deposit above 1 million in GBP and USD currencies, please contact us on info@unionbankofindiauk.co.uk / 02073324250
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